General inquiries

For questions about the Ozehi platform, product features, pricing, or account-related matters, please email [email protected].

To enable a swift answer, please include the following information with your message:

• Your organization or project name
• A concise description of your inquiry
• Your preferred contact method and time zone

We monitor inquiries during business hours and strive to acknowledge receipt within one business day, followed by a substantive reply as promptly as possible.

Developer submissions

Ozehi welcomes API integrations, developer tools, and partner-led submissions. Please route all developer submissions to [email protected] with the subject line “Developer Submission — [Project Name]”.

Please include the following materials to facilitate a comprehensive review:

• Project overview and intended outcomes
• Documentation, API references, or code samples
• Security, privacy, and compliance considerations
• Estimated timelines and resource requirements
• Primary technical contact (name, email, and phone, if available)

What happens next: Our partnerships and platform teams will evaluate the submission. An acknowledgement is typically issued within 1–2 business days, with a detailed assessment and next steps provided within 5–7 business days. Larger engagements may require additional phases.

Response times

We publish response targets to maintain transparency with our community and partners. Actual times may vary based on volume and complexity.

• General inquiries: Acknowledgement within 1 business day; substantive reply within 1–2 business days.
• Developer submissions: Acknowledgement within 1–2 business days; initial substantive feedback within 5–7 business days; periodic updates as milestones are reached.
• Escalations: For urgent matters, indicate high priority in the subject line; our on-call team will review escalations as soon as possible.

Operational hours: Monday through Friday, 9:00–17:00 local time, excluding holidays. Messages received outside these hours will be addressed on the next business day.